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Apply for New Style Jobseeker’s Allowance

Accessibility statement for Apply for New Style Jobseeker’s Allowance (JSA)

This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.

This statement only applies to the Apply for New Style Jobseeker’s Allowance (JSA) service, available at Jobseeker’s Allowance (JSA): Apply for New Style Jobseeker's Allowance (JSA) - GOV.UK (www.gov.uk).

Using this service

This service is run by the Department for Work and Pensions. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent version of VoiceOver)

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know some parts of this website are not fully accessible:

VoiceOver is not announcing error summary across the service on one browser which is Safari. This has been tested on Firefox and Chrome and other browsers and it is working as expected.

Feedback and contact information

As part of providing this service, we may need to send you messages or documents. We will ask you how you want us to send messages or documents to you but contact us if you need them in a different format.

If you need information on this service in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by email: quarryhouse.userresearch.newstylejsa@dwp.gov.uk . We will consider your request and aim to get back to you within 21 days.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, contact us by email: quarryhouse.userresearch.newstylejsa@dwp.gov.uk .

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 ('the accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .

For users in Northern Ireland, if you’re not happy with how we respond to your complaint contact the Equality Commission for Northern Ireland (ECNI) .

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter to help you complete the service in person.

Contact us on quarryhouse.userresearch.newstylejsa@dwp.gov.uk .

Technical information about this service’s accessibility

The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard .

What we’re doing to improve accessibility

We are working to ensure the website is compliant with WCAG version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 23rd April 2024. It was last reviewed on 23rd April 2024. This service was last tested in March 2024. The test was carried out internally by the Apply for Services quality assurance engineers.

Testing was carried out using a combination of automated and manual testing, including assistive technologies.

We used a sampling approach, selecting pages which were visually or operationally different to one another. The sample was chosen to cover as many different components and design patterns as possible.

The pages tested were:

  • Check your answers before sending your application
  • Find out if you may be eligible for New Style Job Seekers Allowance
  • Confirm the claim start date
  • About you
  • What is your phone number?
  • When was the jury service?
  • Is this paid or voluntary?
  • How often are you paid?
  • Why did this job end?
  • How often is your pension or annuity paid?
  • What is the address of your pension or annuity provider?
  • What was the name of your course or training programme?
  • How many hours a week do you attend education or training?
  • Your bank details
  • Declaration
  • Application complete